New cash premium payment option expanded to 11 states

Early in November, Humana introduced a cash payment option for monthly premium payments for your prospects considering a Humana individual medical and/or dental plan. This barcode based bill-pay service allows our members to make their monthly premium payments with cash at participating CVS/pharmacy locations.

Three states added to original eight
This selling tool was originally approved for use in Alabama, Florida, Georgia, Kentucky, Michigan, Ohio, Tennessee and Texas. It is now also approved for use in Mississippi, Missouri and Utah.

Important to know

  • This is not available for Humana Medicare, Medicaid or Employer Group members
  • This is available for on-exchange and select off-exchange plans in approved states (currently Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Ohio, Tennessee, Texas and Utah.)
  • There is no charge to the member for making cash payments to Humana through this bill-pay service at participating CVS/pharmacy locations

To find a CVS/pharmacy location in an approved state, click CVS/pharmacy locations.

How the bill-pay service works

  • Humana member takes their monthly premium invoice and their cash payment to a participating CVS/pharmacy location
  • CVS/pharmacy associate scans the premium invoice barcode, accepts the cash, and gives the member a receipt showing the amount paid
  • Cash payments can be accepted for any amount between $1 and $999 once per day
  • Member keeps receipt as proof of payment

If you need information about how to enroll members interested in making their monthly payments using cash, or want further specifics about the new option, click FAQ or contact the Agent Support Unit (ASU) at You may also call the ASU at 800-309-3163, Monday – Friday, 8 a.m. – 9 p.m., Eastern time.

You can also learn more on MarketPoint University. To access MarketPoint, simply log into Humana’s Agent Portal and click the link to MarketPoint University.Humana
500 West Main Street
Louisville, Kentucky 40202


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Copyright © 2014 Humana Inc.



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AEP is over. Are you ready to sell ACA plans?
Follow these three easy steps to ensure you are compliant

Humana is excited about the opportunity Healthcare Reform continues to provide for agents. Open enrollment for the 2015 plan year began on Nov 15, 2014 and ends Feb 15, 2015. In order to access a marketplace or enroll clients in Humana plans, all agents, regardless of previous certification status, must complete the 2015 training for the marketplace for which they will do business. Please contact your sales support or the Humana Agent Support by calling 800-309-3163 to get contracted to sell Humana Individual Medical plans.

Recertification for agents who were FFM-certified for 2014 includes three easy steps:
  1. Complete the Marketplace Curriculum from the Medicare Learning Network and print your Certificate of Completion.
  2. Fill out the 2015 Agent Verification Form
  3. Fax or mail the completed verification form and your Certificate of Completion to:

866-935-3238Humana Agent Verification
P.O. Box 14097
Lexington, KY

New to the FFM?

Agents who are contracted but did not certify for the 2014 plan year must first create an FFM User ID and complete identity proofing on the CMS portal then complete all training and execute agreements with CMS on Medicare Learning Network , and finally submit their certification to Humana using 2015 Agent Verification Form .

Medicare Service Operations Team (MSOP Support)

MSOP Support is a dedicated service group established to handle escalated issues for agents and can only be contacted by email at

For enrollment or post-enrollment questions contact Medicare Service Operations (MSOP) Support. This includes but is not limited to questions regarding:

  • Billing and premiums
  • Medical claims
  • Enrollment and application status
  • Disenrollment

Remember to include the member’s identifying information and limit each email to one member’s issue(s). Identifying information includes name, date of birth, and Medicare ID/SSN or Humana ID. Please be as specific and thorough as possible when submitting inquiries.

Please allow at least five to seven business days for a response. Agents will receive a follow-up email every fifth business day with an updated status on open issues.

Enrollment Corrections Reminder

An agent statement is needed when there are certain types of enrollment discrepancies.

To facilitate the enrollment correction, an Agent Statement for Enrollment Correction Form describing the discrepancy is needed from the agent in order to transmit the enrollment to CMS or if a retro submission is needed.

Upon request from Humana, or if you notice your own discrepancy, please submit the form attached below to Please allow 5-7 business days for response.

Agent Statement for Enrollment Correction Form (AP-554)

Humana Health Assessment

A few weeks after a member has been enrolled, a Humana associate will attempt to contact them via phone to welcome them to Humana and to complete a Health Assessment.

The assessment consists of a series of health related questions which help Humana connect the member with programs that are available to them at no additional cost. These programs are designed to assist members in managing health-related conditions.

As their agent, you should assure your members that their responses to these questions will be kept confidential and will not affect their health insurance coverage or benefits in any way.

IMPORTANT: This Health Assessment conducted over the phone is not the same as the In-Home Health and Wellness Assessments program.

Remember to access this document on-line, you must log on to the agent portal, click here to Sign On Agent Portal , then come back to this e-mail and click on the words: External Sales Newsletter Volume 15 (AP-687)

Once you are in the MarketPOINT Library, you can save documents to your personal computer or access them on-line 24-hours a day.

Thank you for your continued support and participation in Humana MarketPOINT’s Delegated Agent Program. If you have questions, contact your dedicated Agent Support Team.

(800) 309-3163
Monday – Friday 8:00 - 9:00 EST

Please do not reply to this e-mail.

Humana strives to protect your privacy and confidentiality. To learn more about how Humana protects your confidentiality, please see our complete Internet Privacy Statement and our Privacy Practices.

If you have any compliance and/or ethics related concerns or are aware of any Fraud, Waste and Abuse, please contact one of the following:

If you do not want us to contact you by e-mail, you can unsubscribe from our online community.

For more information about Humana coverage or the company providing these benefits, please visit

Humana Plans are offered by the Humana Family of Insurance and Health Plan companies.

500 West Main Street
Louisville, Kentucky 40202

Legal | Privacy Practices | Internet Privacy Statement | Copyright ® 2008 Humana Inc.


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