AEP is over. Are you ready to sell ACA plans?
Follow these three easy steps to ensure you are compliant

Humana is excited about the opportunity Healthcare Reform continues to provide for agents. Open enrollment for the 2015 plan year began on Nov 15, 2014 and ends Feb 15, 2015. In order to access a marketplace or enroll clients in Humana plans, all agents, regardless of previous certification status, must complete the 2015 training for the marketplace for which they will do business. Please contact your sales support or the Humana Agent Support by calling 800-309-3163 to get contracted to sell Humana Individual Medical plans.

1. Complete the Marketplace Curriculum from the Medicare Learning Network and print your Certificate of Completion.
2. Fill out the 2015 Agent Verification Form
3. Fax or mail the completed verification form and your Certificate of Completion to:

Medicare Service Operations Team (MSOP Support)

MSOP Support is a dedicated service group established to handle escalated issues for agents and can only be contacted by email at MSOPsupport@humana.com.

For enrollment or post-enrollment questions contact Medicare Service Operations (MSOP) Support. This includes but is not limited to questions regarding:

Remember to include the member’s identifying information and limit each email to one member’s issue(s). Identifying information includes name, date of birth, and Medicare ID/SSN or Humana ID. Please be as specific and thorough as possible when submitting inquiries.

Please allow at least five to seven business days for a response. Agents will receive a follow-up email every fifth business day with an updated status on open issues.

Enrollment Corrections Reminder

An agent statement is needed when there are certain types of enrollment discrepancies.

To facilitate the enrollment correction, an Agent Statement for Enrollment Correction Form describing the discrepancy is needed from the agent in order to transmit the enrollment to CMS or if a retro submission is needed.

Upon request from Humana, or if you notice your own discrepancy, please submit the form attached below to MSOPSupport@humana.com. Please allow 5-7 business days for response.

Humana Health Assessment

A few weeks after a member has been enrolled, a Humana associate will attempt to contact them via phone to welcome them to Humana and to complete a Health Assessment.

The assessment consists of a series of health related questions which help Humana connect the member with programs that are available to them at no additional cost. These programs are designed to assist members in managing health-related conditions.

As their agent, you should assure your members that their responses to these questions will be kept confidential and will not affect their health insurance coverage or benefits in any way.

IMPORTANT: This Health Assessment conducted over the phone is not the same as the In-Home Health and Wellness Assessments program.