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All Agents/Brokers:
Remember, starting today and continuing through AEP, HAAL and Telescope have extended hours. You can reach HAAL at, (866) 442-7516. Also, you may call Telescope at, (866) 398-6055.
Extended AEP hours:
October 1, 2015 – November 30, 2015
Monday – Saturday
7:00am – 9:0pm CST
Sunday
9:30am – 6:00pm CST
December 1, 2015 – December 7, 2015
(Last week of AEP)
Every Day
7:00am – 9:00pm CST
2016 AEP Certification!
Cigna-HealthSpring’s 2016 Certification is now available for you to start the 2016 Certification process. We are encouraging all agents/agencies to begin the certification process soon.
You can register and access 2016 Certification at:
www.cignahealthspringproducers.com
Here are few highlights for the 2016 AEP Certification:
• Shorter! There are ONLY 3 modules this year (including the Product Overview) versus 9 last year.
• Online Certification is a ONE step process! We launched with DRAFT benefits this year which means
agents will not have to come back a second time for Product training later in the year.
• No more guess work! This year we predetermined which training track an individual will take. For
example, based on their agent ID, the system will already know if they are telesales versus non
telesales and which state(s) they are selling in. This year agents will not be selecting those options.
• Less time to complete! On average, it will take 2.5 hours to complete versus an average of 4 last year.
• Easier to navigate! You will notice a new and improved look and feel, including a Dashboard which will
show agents what portion of the training they have completed and when new courses are added.
• Reporting! Agencies and Sales staff will be able to view/download live reporting completions so they
know exactly how many agents are active/certified/ready to sell
All contracting question contact
Human Resource
16W241 S Frontage Rd Suite 33
Burr Ridge, IL 60527
Phone 630-410-9629
human.resource@theinsuranceadvisor.net
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Contact Us - 630.410.9629