All Agents/Brokers:


Remember, starting today and continuing through AEP, HAAL and Telescope have extended hours. You can reach HAAL at, (866) 442-7516. Also, you may call Telescope at, (866) 398-6055.


Extended AEP hours:

October 1, 2015 – November 30, 2015


Monday – Saturday

7:00am – 9:0pm CST



9:30am – 6:00pm CST


December 1, 2015 – December 7, 2015

(Last week of AEP)


Every Day

7:00am – 9:00pm CST





2016 AEP Certification!


Cigna-HealthSpring’s 2016 Certification is now available for you to start the 2016 Certification process.  We are encouraging all agents/agencies to begin the certification process soon.


You can register and access 2016 Certification at:


Here are few highlights for the 2016 AEP Certification:


• Shorter! There are ONLY 3 modules this year (including the Product Overview) versus 9 last year.


• Online Certification is a ONE step process! We launched with DRAFT benefits this year which means

   agents will not have to come back a second time for Product training later in the year.


• No more guess work! This year we predetermined which training track an individual will take. For

   example, based on their agent ID, the system will already know if they are telesales versus non

   telesales and which state(s) they are selling in. This year agents will not be selecting those options.


• Less time to complete! On average, it will take 2.5 hours to complete versus an average of 4 last year.


• Easier to navigate! You will notice a new and improved look and feel, including a Dashboard which will

   show agents what portion of the training they have completed and when new courses are added.


• Reporting! Agencies and Sales staff will be able to view/download live reporting completions so they

   know exactly how many agents are active/certified/ready to sell


All contracting question contact

Human Resource

16W241 S Frontage Rd Suite 33

Burr Ridge, IL 60527

Phone 630-410-9629



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Contact Info

16W241 S Frontage Rd

Suite 33

Burr Ridge, IL 60527