No PV Required for OE/GI Med Supp in EXPRESS APP!

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OE/GI MEDICARE SUPPLEMENT NO LONGER REQUIRES A PHONE VERIFICATION (PV) IN EXPRESS APP

Submit all your Open Enrollment (OE) and Guaranteed Issue (GI) Medicare Supplement business in EXPRESS APP and save your customers a phone call! In EXPRESS APP, there is a convenient applicant verification section that verifies the applicant's acknowledgement and consent through a question and answer pair and four-digit PIN chosen by your applicant.

Th applicant verification replaces the need for a PV and eliminates the common incomplete PV RFI (Request for Information) delay. Check out our PV flyer for more information. Our PV availability and requirements are outlined below.

Phone Verification Availability

COMBO SALES

A combo sale in EXPRESS APP for OE/GI Med Supp and Whole Life still requires a PV to be completed for Whole Life. However, if your applicant is applying for both a supplemental health product, insured by Loyal American Life Insurance Company, and Med Supp policy in EXPRESS APP, a PV will not be required.

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PAPER APPS WITH NO SIGNATURE

A PV must be completed for faxed or mailed phone sale OE/GI applications. The PV can be completed 24/7 at 866.825.4822. To speak with a live associate, customers can call Monday-Friday from 8 a.m. to 6 p.m.
Central time.

Questions? Call us at 877.454.0923, or email us at CSBNewBusiness@Cigna.com.

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