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|April 13, 2016 |
New Online Producer Service Request Tool Makes Life Easier
Thanks to the new, online Producer Service Request Tool, Blue Cross and Blue Shield of Illinois has made it easier and quicker than ever before to submit your requests for common administration needs. The response has been overwhelming with thousands of producers benefiting from this online tool. Beginning June 1, it will be mandated for all producers to begin using this tool.
The only way to take advantage of easily submitting your inquiries is by using the Producer Service Request Tool. All inquiries and requests for the following will need to be submitted through Blue Access for ProducersSM (BAP):
- Contact information changes (phone, address, email, fax, etc.)
- Questions on missing commissions
- Electronic Funds Transfer information updates
- Submitting Errors and Omissions Insurance documentation
- Changing your password or security challenge question
Continue to use the Producer Service Center phone number at 855-782-4272 for updates or changes to your name, tax ID, Social Security number or producer ID.
How to Use the Producer Request Tool to Submit and Track Requests
- Log in to BAP.
- Select the Producer Services link located at the top of the page.
- Identify your request through the Request Assistance page.
- Track submitted requests by clicking the Existing Request Tickets link on the left-hand navigation.
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